Privacy

What we collect

• From you, the business owner: your name, company name, cell number, the name you want the emails signed with, and the export you send us (old estimates that never turned into jobs, or past customers who haven't booked again), and the bookings you're charged for (each client's first name and the date they booked).
• From that export, nine fields per row: the customer's name, email and phone, the street and town, and the job, price, date and status. Every other column is thrown away.
• If you connect Jobber: with your permission, through Jobber's API, we read your clients (name, email, phone, address, and whether Jobber marks them archived or a lead) and your quotes (number, title, amount, dates, status, the client on each and the job's address), the IDs Jobber gives them, your Jobber company name and account ID, and the ID of the Jobber user who connected it. We show you what we read in your room and write only to the clients you choose. We read nothing else, and we never write anything to Jobber. You can disconnect at any time inside Jobber (Apps → Quiet Accounts → Disconnect) or with Disconnect Jobber in your room, and we delete the stored access and everything we read from Jobber when you do.
• From this website: basic, anonymous visit counts (which pages were opened, roughly where from). No advertising cookies.

What we use it for

Only to run your campaign: writing to the people on your list in your company's name, sending their replies to you, reporting the results to you, and billing you for bookings. Nothing else.

What we never do

• We don't sell or rent your list, and we don't share it with anyone except the services below that run it for us. Data read from Jobber is used only to send follow-up in your company's name and to report results back to you.
• We don't email your customers about anything except the estimate they asked you for or the work you did for them.
• We don't send more than a small, fixed number of emails to any one person, and anyone who asks to stop is removed right away.
• Mobile numbers are never shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with anyone.

Text messages

If you tick the text box when you sign up, we text you about your account: your private link, setup reminders, when your file arrives, when a past customer asks to come back, and billing notices. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out at any time, or HELP for help. You can also call 603-340-7673.

We do not share, sell, or provide your mobile number or text-message consent to third parties or affiliates for marketing or promotional purposes. Twilio delivers our texts and uses your number only to send them. We never text your customers.

Where it lives

Your list is stored in our own accounts with the services below, with password protection and two-factor login. It is not uploaded to any public place. Jobber access tokens are stored server-side, encrypted at rest, and are never exposed to the browser.

Who helps us run it

A few companies do part of the work for us. Each gets only what its part needs, and we use them only to run your campaign.

• Netlify hosts this site and your room, and stores what we read.
• Google Workspace runs our inboxes: the one you can email your export to, and the office inbox the notes are sent from.
• Instantly sends the notes from that office inbox on the schedule you approve, and stops them for anyone who replies.
• Twilio sends our automatic texts to you.
• Claude, by Anthropic, runs our private dashboard, where we plan each week's notes and log the replies.
• Stripe saves your card and takes your payments: on the house cleaning, window and pool offers after you OK your first note (if your room asks you for one), and on the monthly offer if you stay on after the free 150. We never see or store your card number, only its brand and last 4 digits. Stripe keeps its own record of your payments.

Deleting it

Your room shows the date everything in it deletes itself: 30 days after the last thing that happens there. The Stop and delete everything button in your room's Settings, or a text saying “delete my list”, deletes it the same day instead, along with the sending list. If you email us your export, we keep only the fields your room lists and delete the email. Disconnecting Quiet Accounts, inside Jobber or from your room, deletes the stored access and everything we read from Jobber (clients, quotes, and any list you picked from them) right away, and Stop and delete everything disconnects Jobber too. However it's deleted, we also clear your list from our dashboard and the sending service that same day. If you saved a card, bookings already on that week's list are still charged, and then your account manager removes your card from Stripe. Your customers can ask the same at any time by replying to any email.

Contact

Quiet Accounts · quotes@quietaccounts.com · 603-340-7673 · 9 Carter St, Concord, NH 03301